Shipping policy

Shipping Policy

Last updated: April 2026

We aim to process and ship your order as quickly as possible.

1. Processing Time

Orders are typically processed within 1–3 business days.

Please note:

  • Orders are not processed on weekends or public holidays
  • During busy periods, processing times may be slightly longer

2. Shipping Time

Shipping times are estimates only and may vary depending on your location and carrier.

We do not guarantee delivery timeframes.

3. Shipping Responsibility

Once your order has been shipped, responsibility transfers to you.

We are not responsible for:

  • Shipping delays
  • Lost or stolen parcels
  • Damage caused during transit

If your parcel is lost or delayed, please contact the shipping carrier directly.

4. Incorrect Addresses

It is your responsibility to ensure your shipping details are correct at checkout.

We are not responsible for orders sent to incorrect or incomplete addresses provided by the customer.

5. Tracking

If tracking is available, it will be provided once your order has been dispatched.

6. International Shipping

International orders may be subject to customs fees, taxes, or import duties. These are the responsibility of the customer.

7. Contact

If you have any questions, contact us at:
Support@silentwavesau.com